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Shipping and Returns

Shipping Policy

Please enter your postcode at checkout for an accurate shipping cost to your area.

 

We offer a 1-3 Working Day delivery as standard, although most deliveries are made next working. This doesn't include bank holidays or other advertised or notified closure or holiday days.

 

Please note: some items from your order may be on pre-order, which means they haven’t been dispatched yet. If your order includes a pre-order item, the expected dispatch date will be listed on the product page. Please check these details here before reaching out: Collections - Urban Lockers

 

For orders placed outside of the United Kingdom, please allow 2-6 working days for delivery.

 

The above delivery times are estimates, and sometimes deliveries may take longer. Please note, working days do not include weekends or bank holidays.

 

Order before 3pm BST Monday to Friday and your order will be dispatched same day!

 

Orders placed on Friday (After 3pm), Saturday and Sunday, will be shipped on Monday.

 

Note: delivery times may take longer around Bank Holidays & Public Holidays (Christmas, New Year etc).

 

*Please note all domestic deliveries are door step only deliveries and it would be at the drivers discretion to offer further assistance with your delivery.

 

Deliveries to Flats and Apartment Buildings

For customers living in flats or apartment complexes, please be aware that direct delivery to your door may not always be possible. In larger buildings, couriers may choose to leave parcels in communal areas such as the entrance lobby, reception desk, or designated mail room if they believe it's secure.

If a suitable drop-off point isn’t available, the courier may leave a delivery card or try to get in touch with you for further instructions.

We’ll always try to pass on any delivery notes you provide, but please note that we can’t guarantee couriers will follow specific instructions at the time of delivery.

 

*Pallet deliveries are curb side only delivery. Please keep this in mind when placing your order.

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Returns Policy

We want our customers to feel completely confident when purchasing from us, which is why all Urban Lockers products come with a 10-year guarantee and a straightforward returns process.

 

We accept returns up to 90 days after delivery. If the item is unused and in its original condition, we will refund the full order amount minus the original shipping costs. Urban Lockers can arrange a collection for you if needed; however, collection fees may apply and would be deducted from your refund.

To start a return, simply contact us at sales@urbanlockers.co.uk.

 

If your order arrives damaged in any way, please email us as soon as possible at sales@urbanlockers.co.uk, including your order number and a photo of the damage. We aim to resolve any issues the same day.

 

Customers must inspect all items upon delivery and report any damage before assembly or installation.

 

We are unable to collect fully or partially assembled items unless agreed in writing beforehand. Customers are responsible for retaining the original packaging and ensuring items are returned in a disassembled and transportable condition where required.

 

Once we receive and inspect your return, we will email you to confirm that your item has been received and advise on the next steps.

Contact Us

Address:

Unit 19

Normanton Business Park

Ripley Drive

Normanton 

WF6 1QT

Email:

sales@urbanlockers.co.uk

Web:

urbanlockers.co.uk

Thanks for contacting us. We'll get back to you as soon as possible.

If you have any further questions, please get in touch below.