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Frequently Asked Questions

Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!
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1. General 
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2. Product Questions
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3. Payment Questions
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4. Shipping Questions
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5. Contact Questions

1. General Questions

What is your return policy?

We want you to be completely satisfied with your purchase, so we accept returns on all items within 30 days of the purchase date. To start a return, please visit our Returns page and follow the instructions.

How do I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.

Can I cancel or modify my order?

We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.

Do you have a physical store?

We do not currently have a showroom however you are more than welcome to collect your order from our offices in Normanton, Wakefield.

2. Product Questions

What do the colours look like in real life?

Our lockers are photographed in a professional photography studio and are true to colour. However in lighter or darker environments the colours may look slightly different.

What is the finish?

The lockers are powder coated for a long lasting matt finish.

How adjustable are the shelves?

All lockers have adjustable shelves which can be adjusted every 20mm.

What size boxes do they come in?

The Bexley - 1765mm High x 515mm Wide x 120mm Deep

The Camden - 635mm High x 520mm Wide x 160mm Deep

The Oxford - 1200mm High x 545mm Wide x 155mm Deep

The Fulham - 1030mm High x 465mm Wide x 220mm Deep

The Chelsea - 1750mm High x 575mm Wide x 180mm Deep

The Lambeth - 760mm High x 895mm Wide x 165mm Deep

The Baskets - 235mm High x 475mm Wide x 340mm Deep

How will the lockers arrive?

Your locker or drawers will arrive flat packed for easy assembly.

How do I assemble my lockers?

Each locker comes with a handy screwdriver and allen key so you won’t need any tools, we also include our assembly instructions with your order, but please feel free to check out our handy video guides here.

I’ve lost the key!

Email our team at sales@urbanlockers.co.uk and we’ll sort that out for you, no problem!

Do your lockers have cable holes?

All of our lockers come with cable holes, ideal to keep messy cables tidy!

3. Payment Questions

What payment methods do you accept?

We accept a variety of payment methods including credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.

Do you offer instalment payment options?

Yes, we offer instalment payment options for certain purchases. Please check our website or contact our customer service for more information.

Is my payment information secure?

Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.

4. Shipping Questions

How long does shipping take?

Shipping time varies depending on your location and the shipping method you choose. Please refer to our shipping policy for more details.

How much does shipping cost?

Shipping cost depends on your location and the shipping method you choose. Please refer to our shipping policy for more details.

Do you offer free shipping?

Yes, we offer free shipping on orders above a certain amount. Please refer to our shipping policy for more details.

5. Contact Questions

How can I contact customer service?

You can reach our customer service team by emailing sales@urbanlockers.co.uk.

What are your business hours?

Our business hours are Monday through Friday from 9:00am to 5:00pm BST.

How can I provide feedback?

We welcome and value your feedback! You can leave us a message through our contact page on our website, or email us at sales@urbanlockers.co.uk