I bought the Oxford in sage from urban. I had an initial mix up with my shipping address and a change of heart on the colour scheme but Mark let me amend it with ease, due to their quick response time. I then had some issues with assembly/quality and urban were so quick to send me a replacement. They were incredibly helpful every step of the way and I never had to wait more than half a day to hear back from them. Couldn’t fault from a customer experience perspective. If struggling to build these pieces, I highly recommend watching the videos as they are helpful in discerning whether there was a fault with the pieces or simply our ability to build!